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Mantra Learning
April 4, 2024
May 4, 2024
Greengate, Middleton, United Kingdom
Job Type
£21000 - £22000
Weekly Hours
Working Days
Monday - Friday
Training Avaliable


Operations Administrator

We are The National Logistics Academy. The UK’s leading Logistics learning and development organisation. The Academy supports and develops people to help change lives. As an organisation with 52 years of industry recognition, we work with some of the biggest brands in the country, including Aldi, AO and Wincanton.

We have an exciting opportunity for an Operations Administrator within our apprenticeship department. This position is a full-time role, working 37.5 hours a week based in Middleton, Greater Manchester.

The Role

The purpose of the role is to provide excellent customer service by helping to ensure our apprentices are prepared for learning, progressing in learning and successful in learning.

Your duties will include but will not be limited to:

  • On-boarding and off boarding of learners booked on to programme by
    • Providing remote support to ensure learners can complete on-boarding process in timely fashion.
    • Capturing and recording all required learner details onto our learner management system
    • Providing all links to learners to gain access to all required platforms.
    • Engaging with the learner and employers to advise and answer any questions.
    • Organising Initial Assessments for both Maths and English.
    • Organising End Point Assessments
    • Recording, updating and reporting on apprenticeship pipeline and enrolment progress.
    • Ensuring submissions have been completed on government portals.
  • Scheduling and monitoring of learner activities by
    • Ensuring learners have the required activities scheduled and booked in line with their scheme of work.
    • Updating the learner management system with learner progress
    • Informing tutors of learner’s non-attendance.
    • Monitoring learner activity and reschedule when necessary.
    • Providing learners with joining instructions for activities.
  • Handling incoming phone and email enquiries that come into the department.

Job requirements

Essential Skills/Knowledge/Qualifications

  • Strong IT Skills
  • Functional Skills Level 2 or above
  • Good Customer Service
  • Use your own initiative
  • Good Organisation skills
  • Good Telephone manner
  • Ability to build relationships
  • Proven experience within an administrator role

Desirable but not essential Skills/Knowledge/Qualifications

  • Maytas and Microsoft Teams knowledge – advantageous
  • Knowledge of learner eligibility and enrolment – advantageous
  • No education experience needed, training will be provided


- £21k – £22k per annum DOE
-22 days holidays plus bank holidays
-Free parking
-24/7 Employee Assistance Programme
-Pension scheme
-Onsite café
-Subsidised team social events
-Eye care vouchers
-Birthday Vouchers

Only registered members can apply for jobs.

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